Get your Sender ID approved
The Sender ID is the sender name shown on your recipients' phones instead of a number. MTN and Orange now require it to be approved before any campaign can be sent. You request and sign directly inside the app, in one go; our team then forwards your file to the operators.
Sender ID approval is independent from buying credits. You can order your SMS while approval is still in progress — your credits will be waiting on your account.
Required format
11 characters maximum, spaces included.
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Request your Sender ID
From your dashboard, open "Sender IDs" then "Request a sender". Fill in the form (name, use case, sample message...), then check the summary shown before continuing — this information will be used to pre-fill your documents. The sample message must be a real, complete SMS of at least 25 characters: the platform suggests one automatically based on the use case (OTP or marketing), which you can adjust.
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Sign your documents on screen
Two documents pre-filled with your details (one for Orange, one for MTN — which also includes the authorization letter) appear right away. Draw your signature with your finger or mouse, add a photo of your stamp if you have one, and confirm with a single action: "Sign and submit". No printing, no scanning, no sending anything over WhatsApp.
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Launch your campaigns
You can already send SMS with this sender while the operators process your request. Sender ID approval is independent from buying credits: both move forward in parallel. Note: a message actually sent and billed during this period remains final, even if the sender is not yet approved.
Trouble submitting?
Message us directly on WhatsApp and we will walk you through it.